Privacy Policy

1. Introduction

At PongoTodo S.L. (“we”, “us”, “our”), we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website ( pongotodo.com ) or make a purchase with us.
Our company is the data controller of your personal information unless otherwise stated herein.

2. Personal Information We Collect

When you use our site, we may collect information including:
Device Information: such as browser type, IP address, time zone, pages you  view, cookies installed, referring websites or search terms, and how you  interact with our site.
We gather this through data files placed on your device, log files, and  tracking technologies (like web beacons, tags, and pixels)
Order Information: if you make or attempt to make a purchase, we collect  details including your name, billing and shipping address, payment  information (such as card numbers), email address, and phone number

Marketing and Communication Data: preferences for receiving marketing from us and your communication preferences
When we refer to “Personal Information” in this policy, we mean both Device and Order Information.

3. How We Use Your Information

We use your personal information to:
Fulfill orders placed on our website (processing payment, arranging shipping,  providing invoices and order confirmation)
Communicate with you regarding purchases, inquiries,  or customer support
Screen orders for potential fraud and monitor for  security risks
Tailor our marketing and advertising, according to your  stated preferences

Improve and optimize our website (through analytics and tracking interactions)
Comply with legal obligations (such as record keeping for tax purposes)
The primary legal basis for processing Order Information is the performance of our contractual obligations to you; other grounds may include legitimate interests (e.g. direct marketing), compliance with legal duties, or your consent if required.

4. Sharing Your Information

We may share your personal information with trusted third parties including:
Service providers: e.g. shipping carriers, payment processors (e.g. Wix,  Klarna), technical support partners
Analytics and advertising partners: including Google Analytics, Facebook, and  Pinterest for targeted marketing
Compliance and legal purposes: to comply with laws, respond to lawful  requests, or protect our rights

You can read more about how Wix uses your information at https://www.wix.com/about/privacy
Data may be processed outside your country of residence, including transfers to countries outside the EEA/UK (such as the United States). In all cases, we ensure adequate safeguards, such as standard contractual clauses, to protect your data as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your device, help personalize your experience, and analyze website usage. You can control cookies through your browser settings, and you can find more information at http://www.allaboutcookies.org.

Some cookies and pixels may be used for marketing and behavioral targeting (Facebook, Pinterest, Google Ads). You have the right to opt out of targeted ads via your browser or these platforms’ settings.

6. Your Rights

You have the right to:
Access, update, or correct your personal information
Request deletion (“right to be forgotten”)
Object to or restrict certain processing activities (such as direct marketing)
Withdraw consent for processing where applicable
Lodge a complaint with your local data protection authority

To exercise your rights, please contact us at bakery@pongotodo.com . We will respond in line with statutory timelines and, if necessary, may ask for proof of identity. Note that these rights are subject to statutory limitations.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements. If you withdraw your consent (where applicable), we will cease related processing activities.

8. Security

We take appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

9. Marketing Communications

If you have provided consent, we may send you marketing emails. You can withdraw your consent at any time by using the “unsubscribe” link in our communications or by contacting us directly.

10. Changes to This Policy

We may occasionally update this Privacy Policy to reflect operational, legal, or regulatory requirements. The latest version will always be posted on our website, with the “Last updated” date below.

11. Contact Us

For questions, requests regarding your data, or complaints, please contact:
PongoTodo S.L.
Casa Pongotodo
Carrer d'Eduard Toldrà, 11, Local 5
08950 Esplugues de Llobregat, Barcelona
Email: bakery@pongotodo.com
Last updated: 2025-08-06